Customer Service Policy

At Soolines, your satisfaction is our top priority. We're dedicated to providing prompt, effective customer service.

Response Times
Emails answered within 24 business hours, live chat offers real time help, and phone calls are addressed promptly during operating hours. 

Issue Resolution
Our reps are trained to solve various problems. We'll keep you informed until your issue is fixed. 

Feedback
We welcome your feedback to enhance our offerings. Share it via our online form or during customer service interactions. 

Escalation If your issue isn't resolved, ask to speak with a supervisor for further assistance.